Warranty
Register your warranty
Concerned about always offering you an excellent service, registering your warranty online will help us to quickly track the information we need about your Valcourt wood fireplace.
Warranty details
| Description | Parts | Labour |
|---|---|---|
| Combustion chamber (welds only), castings, convector air-mate and ceramic glass*. | Lifetime | 4 years |
| Plating* (defective manufacture). | Lifetime | N/A |
| Stainless steel firebox components, surrounds and heat shields, ash drawer, steel legs, pedestal, trims (aluminum extrusions), C-Cast baffle*, vermiculite baffle* and secondary air tubes*. | 5 years | 3 years |
| Carbon steel firebox components, glass retainers, and handle assembly. | 3 years | 2 years |
| Grate, blowers, heat sensors, switches, rheostat, wiring, and other controls. | 2 years | 1 year |
| Paint (peeling), gaskets, insulation, firebrick, and ceramic fibre blankets. | 1 year | N/A |
*Pictures required